Return and Refund Policy

Introduction

At Easy Shop, we aim to provide you with a satisfying shopping experience. If you're not completely happy with your purchase, our Return and Refund Policy is here to help. Please read the details below carefully.

Eligibility for Returns

You may request a return or exchange under the following conditions:

The item is unused and in its original packaging.

The return request is made within 3 days of the delivery date.

The product is defective, damaged, or not as described.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards or vouchers.

Customized or personalized products.

Items marked as "Final Sale."

Return Process

Contact our customer support team at muddassirabbasipk@gmail.com within the return window.

Provide your order number, product details, and the reason for the return.

Once approved, we will provide instructions for shipping the item back to us.

Ensure that the return package includes all original documentation, such as invoices or receipts.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect, damage, or error on our part.

We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Policy

Refunds are processed under the following guidelines:

Approved refunds will be issued to the original payment method.

Processing time may take up to 7–10 business days after we receive and inspect the returned item.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange an item:

Contact us within 3 days of delivery.

Exchanges are subject to product availability.

Additional shipping charges may apply for the replacement product.

Damaged or Incorrect Items

In the case of damaged or incorrect items:

Notify us within 48 hours of delivery.

Provide photographs of the damaged product and packaging for verification.

We will either send a replacement or issue a full refund, depending on your preference.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

Check with your bank or credit card company, as processing times may vary.

If there’s still an issue, contact us at abbasisami6500@GMAIL.COM